Answer Basic
Questions
Provide us basic information like your contact details, the item to be refunded, courier, tracking number etc.
Meet your
Claim Handler
You will be assigned a claim handle who will be your point of contact should any further information is required.
Get your Refund
from CBSA
We prepare and submit the paperwork to the CBSA. The CBSA will issue a refund via cheque directly to your address. Usually in about 3-4 of weeks.
Get my refund
Get my refund
What is your service, and how does it work?
How much does it cost to use your service?
Am I eligible to get my a Customs duty refunded?
What if I don't have my Import Receipt or documents?
How long does the customs refund process take?
How will I know if my claim has been successful?
What happens if my claim is not approved by CBSA?
Can I cancel my claim after submission?
Do you handle VAT refunds as well?
Arrange Import Receipt
Call your shipper/courier delivery to get this document.
Arrange Proof of Refund
Speak to the seller to get a refund receipt or email confirming refund
Arrange Proof of Return
Document from shipping company with matching description of goods and export date - eg. AWB or Receipt
Fill & Print all Documents
Print and Sign the B2G Form - Import Adjustment request form and attach documents. B2G Form is available here
Mail to Casual Customs
Send proofs by post to the casual customs refund centre near you. Addresses here
Or - Hire Us
Hire Us to do all the chasing around with Courier Partners, deal with CBSA and fill your forms in a way that get you your refund.
Individual/Personal
5%
Success Fee
Unlimited Claim Amount
Pay on Success
Dedicated Claim Handler
Business
8%
Success Fee
Unlimited Claim AMount
Pay on Success
24x7 Support
Get my refund
Customs Refund is Canada's trusted partner for handling CBSA and ensuring refunds happen successfully
Terms and Conditions
Introduction
Welcome to Custom Refund's website. By using our service, you agree to the following terms and conditions. Please read them carefully.
Services Provided
We offer a service for the processing of Customs Refund claims with the Canada Border Services Agency (CBSA). Our service includes document handling, claim submission, and tracking.
Fees and Payment
A fixed fee of 9.99 CAD is required to process your claim, which is non-refundable. Additionally, an 8% success fee is charged only if your claim is successfully refunded. This fee will be pre-authorized and charged upon successful refund.
User Responsibilities
You agree to provide accurate and complete information.
You are responsible for the authenticity of the documents submitted.
You must comply with all applicable laws and regulations.
Eligibility
You must be 18 years or older to use our services. The eligibility for a Customs Refund is determined based on the nature of your goods and the reasons for the refund claim.
Privacy Policy
Your privacy is important to us. Our Privacy Policy, which is part of these Terms, explains our data practices.
Limitation of Liability
Customs Refund is not liable for any delays or failures in processing your refund claim that are beyond our control. Our liability is limited to the amount of fees paid by you.
Intellectual Property
The content on this website, including text, graphics, logos, and images, is the property of Customs Refund and protected by copyright and intellectual property laws.
Amendments to Terms and Conditions
We reserve the right to modify these terms at any time. Continued use of the service after such changes will constitute your consent to such changes.
Governing Law
These terms are governed by the laws of London, UK. Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts of London, United Kingdom.
Contact Information
For any questions or concerns about these terms, please contact us at offical@customsrefund.co.
Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.